Assessing Reference And User Services In A Digital Age

Assessing Reference and User Services in a Digital Age PDF
Author: Eric Novotny
Publisher: Routledge
ISBN: 1135804281
Size: 65.20 MB
Format: PDF, ePub, Mobi
Category : Education
Languages : en
Pages : 250
View: 5249

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Assessing Reference And User Services In A Digital Age

by Eric Novotny, Assessing Reference And User Services In A Digital Age Books available in PDF, EPUB, Mobi Format. Download Assessing Reference And User Services In A Digital Age books, Effectively assess whether any library is making good use of the reference/user service resources available today Libraries need to develop standards by which they can assess their individual performances in a larger context, and Assessing Reference and User Services in a Digital Age makes significant contributions to this ongoing discussion. The book addresses its subject matter via approaches ranging from case studies of individual libraries to general discussions of best practices. The contributors explore the impact of the Internet on the field of evaluation, focusing on electronic reference and instruction. They highlight current issues, present research results, and offer expert advice on how to assess online reference and instruction. All chapters are well referenced to facilitate further study, and many include tables, appendixes, checklists, and other helpful features that make difficult information easy to access and understand. The chapters that make up Assessing Reference and User Services in a Digital Age are as rich and varied as the backgrounds of their authors. Experienced researchers provide the results of studies conducted to determine the nature and effectiveness of the online reference services offered by various libraries. Practitioners and administrators from different institutional settings (academic libraries, public libraries, consortiums, etc.) provide their perspectives on the issues facing librarians who need to assess the electronic services they provide. In this important new book: Andrew Briedenbagh shows how a chat service can be implemented and suggests which data should be collected for it Buff Hirko examines VET: the Virtual Evaluation Toolkit Ruth Vondracek shares the experiences of a university library as it entered a statewide e-reference consortium, and offers advice and issues to consider before entering such a partnership librarians from San Jose State University present a model for evaluating electronic reference services that can be used in public or academic libraries Kathleen Kern discusses holistic evaluation chat transcripts are addressed in several chapters, including Joseph Fennewald’s comparisons of question categories, Lesley Moyo’s analysis of the use of instruction in the virtual environment, and Caleb Tucker-Raymond’s proposed set of quality measures for chat reference Laurie Probst and Michael Pelikan report on the use of a “Tell Us What You Think” button to gather user feedback Kristi Nelson and Catherine L. Ross examine a research study that asked library school students to submit a reference question online and report on their experiences Melissa Gross, Charles McClure, and R. David Lankes suggest measures to determine the cost and benefits of a virtual reference service librarians from Utah State University describe the development of their online instructional module Assessing Reference and User Services in a Digital Age is designed as essential reading for library administrators, public service librarians, and researchers. It provides general advice for practitioners as well as an examination of research results and methodological issues. We urge you to consider making it part of your professional or teaching collection today.


Reference And Information Services An Introduction 4th Edition

Reference and Information Services  An Introduction  4th Edition PDF
Author: Richard E Bopp
Publisher: ABC-CLIO
ISBN: 1598848178
Size: 33.55 MB
Format: PDF
Category : Language Arts & Disciplines
Languages : en
Pages : 743
View: 4829

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Reference And Information Services An Introduction 4th Edition

by Richard E Bopp, Reference And Information Services An Introduction 4th Edition Books available in PDF, EPUB, Mobi Format. Download Reference And Information Services An Introduction 4th Edition books, Reflecting the dramatic changes shaped by rapidly developing technologies over the past six years, this new fourth edition of Reference and Information Services takes the introduction to reference sources and services significantly beyond the content of the first three editions. In Part I, Concepts and Processes, chapters have been revised and updated to reflect new ideas and methods in the provision of reference service in an era when many users have access to the Web. In Part II, Information Sources and Their Use, discussion of each source type has been updated to encompass key resources in print and on the Web, where an increasing number of freely available sources join those purchased or licensed by libraries. A number of new authors are contributors to this new edition, bringing to their chapters their experience as teachers of reference and as practitioners in different types of libraries. Discussions of services in Part I integrate digital reference as appropriate to each topic, such as how to conduct a reference interview online using instant messaging. Boxes interspersed in the text are used to present scenarios for discussion, to highlight key concepts, or to present excerpts from important documents. Discussions of sources in Part II place more emphasis on designing effective search strategies using both print and digital resources. The chapter on selection and evaluation of sources addresses the changing nature of reference collections and how to evaluate new types of sources. Each chapter concludes with an updated list of additional readings to guide further study. A new companion website will provide links to Web-accessible readings and resources as well as additional scenarios for discussion and example search strategies to supplement those presented in the text.


The Evaluation Of Worldwide Digital Reference Services In Libraries

The Evaluation of Worldwide Digital Reference Services in Libraries PDF
Author: Jia Liu
Publisher: Elsevier
ISBN: 178063112X
Size: 23.34 MB
Format: PDF, Docs
Category : Language Arts & Disciplines
Languages : en
Pages : 192
View: 3548

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The Evaluation Of Worldwide Digital Reference Services In Libraries

by Jia Liu, The Evaluation Of Worldwide Digital Reference Services In Libraries Books available in PDF, EPUB, Mobi Format. Download The Evaluation Of Worldwide Digital Reference Services In Libraries books, This book outlines and evaluates the digital reference services in libraries worldwide. The work is based on an international collaborative project between two groups from German and Chinese institutions, during which digital reference services provided by nearly 200 libraries all over the world were evaluated. The book also examines the reasons for the resulting differences; it also contains more generic proposals and perspectives on digital reference services. An international, evaluative approach is taken Includes unique information - which has never before being gathered and evaluated Includes a brief introduction to the basic knowledge and development in the field of digital reference service in the library


Student Guide To Research In The Digital Age

Student Guide to Research in the Digital Age PDF
Author: Leslie Foster Stebbins
Publisher: Libraries Unlimited
ISBN: 9781591580997
Size: 17.94 MB
Format: PDF, ePub, Docs
Category : Computers
Languages : en
Pages : 202
View: 613

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Student Guide To Research In The Digital Age

by Leslie Foster Stebbins, Student Guide To Research In The Digital Age Books available in PDF, EPUB, Mobi Format. Download Student Guide To Research In The Digital Age books, One of the most perplexing aspects of research today is what to do when there's too much information on a topic. The key, says Leslie Stebbins, is to know how to find the most promising information, evaluate it, and use it effectively. Individual chapters provide a step-by-step introduction to research and critical evaluation and specific types of information resources, as well as guidance on such skills as note-taking and referencing. Students and librarians alike will benefit from these suggestions, strategies and straightforward examples for developing good filtering instincts and management of search results.


Information Needs Analysis

Information Needs Analysis PDF
Author: Daniel G. Dorner
Publisher: Facet Publishing
ISBN: 185604484X
Size: 28.75 MB
Format: PDF, Mobi
Category : Computers
Languages : en
Pages : 256
View: 3262

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Information Needs Analysis

by Daniel G. Dorner, Information Needs Analysis Books available in PDF, EPUB, Mobi Format. Download Information Needs Analysis books, If you want to provide an information service that truly fulfils your users' needs, this book is essential reading. Analysing and assessing the information needs of clients is key to the provision of effective service and appropriate collections in both face-to-face and virtual library services. The importance of information needs analysis is widely recognized by information professionals, but currently there is little substantive, detailed work in the professional literature devoted to this important topic. This new book is designed to fill that gap, by supporting practitioners in developing an information needs analysis strategy, and offering the necessary professional skills and techniques to do so. It will offer guidance to team leaders and senior managers in all areas of library work, especially those involved in collection management, service provision and web development, and is equally applicable to the needs of academic, public, government, commercial and other more specialized library and information services. The text adopts a hands-on, jargon-free approach, and includes relevant examples, case studies, reader activities and sources of further reading. Key areas covered include: - what is information needs analysis? - how is needs analysis conducted? - what are the varieties of needs analysis? - how are analyses evaluated and reported? Readership: The book will be essential reading for library and information practitioners, team leaders and senior managers. It will also be a core text on course reading lists in departments of library and information studies.


Information Users And Usability In The Digital Age

Information Users and Usability in the Digital Age PDF
Author: G. G. Chowdhury
Publisher: Facet Publishing
ISBN: 1856045978
Size: 25.47 MB
Format: PDF, Kindle
Category : Language Arts & Disciplines
Languages : en
Pages : 224
View: 3068

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Information Users And Usability In The Digital Age

by G. G. Chowdhury, Information Users And Usability In The Digital Age Books available in PDF, EPUB, Mobi Format. Download Information Users And Usability In The Digital Age books, Information users and usability constitute the main building blocks of today's electronic information world. This important new text is the first to give a holistic overview of all of the necessary issues relating to information users and the usability of information services in the digital world, including user-centred design, and the characteristics and behaviour of information users. This book helps readers understand why information users and the usability of information services are important and equips them to play a proper role in designing user-centred information systems and services and to properly exploit information services for the maximum benefit of users. It covers all of the major issues, the current situation and what the various research studies from around the world show.


Developing Librarian Competencies For The Digital Age

Developing Librarian Competencies for the Digital Age PDF
Author: Jeffrey G. Coghill
Publisher: Rowman & Littlefield
ISBN: 1442264454
Size: 31.97 MB
Format: PDF, ePub, Docs
Category : Language Arts & Disciplines
Languages : en
Pages : 180
View: 698

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Developing Librarian Competencies For The Digital Age

by Jeffrey G. Coghill, Developing Librarian Competencies For The Digital Age Books available in PDF, EPUB, Mobi Format. Download Developing Librarian Competencies For The Digital Age books, Librarianship is both an art and a science. Librarians study the science of information and how to work with clients to help them find solutions to their information needs. They also learn quickly that there is an art to working with people, to finding the answers to tough questions using the resources available and knowing which information resources to use to find the information being sought in short order. But, what technical skills do librarians need to be successful in the future? How can library managers best develop their staffs for success? Developing Librarian Competencies for the Digital Age explores questions such as: What is the composition of a modern library collection? Will that collection look different in the future? What are the information sources and how do we manage those? What are the technical skills needed for a 21st century librarian? How will reference services change and adapt to embrace new ways to interact with library patrons or clients? What kinds of library skills are needed for the librarian of today to grow and thrive, now and into the future? How will service models change to existing clients and how will the model change going into the future of librarianship? What kinds of budgeting challenges are there for libraries and the administrators who oversee these libraries? What do the library professional organizations see as the core skills needed for new graduates and those practicing in the profession going into the future? In answering those questions, the book identifies specific digital skills needed for success, ways of developing those skills, and ways of assessing them.


Library Management For The Digital Age

Library Management for the Digital Age PDF
Author: Julie Todaro
Publisher: Rowman & Littlefield Pub Incorporated
ISBN: 9781442230156
Size: 19.85 MB
Format: PDF, Mobi
Category : Language Arts & Disciplines
Languages : en
Pages : 386
View: 7727

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Library Management For The Digital Age

by Julie Todaro, Library Management For The Digital Age Books available in PDF, EPUB, Mobi Format. Download Library Management For The Digital Age books, This revolutionary introduction to library management is the first conceived in and written for a digital age. Library Management for the Digital Age covers hierarchies, policies, communication, working relationships, facilities, human resources, settings, customer services, budgeting, and emergency management.


Exploring New Roles For Librarians

Exploring New Roles for Librarians PDF
Author: Lisa Federer
Publisher: Morgan & Claypool Publishers
ISBN: 162705250X
Size: 65.22 MB
Format: PDF
Category : Computers
Languages : en
Pages : 47
View: 5571

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Exploring New Roles For Librarians

by Lisa Federer, Exploring New Roles For Librarians Books available in PDF, EPUB, Mobi Format. Download Exploring New Roles For Librarians books, Librarians have been providing support to researchers for many years, typically with a focus on responding to researchers’ needs for access to the existing literature. However, librarians’ skills and expertise make them uniquely suited to provide a wide range of assistance to researchers across the entire research process, from conception of the research question to archiving of collected data at the project’s conclusion. In response to increasingly stringent demands on researchers to share their data, and as computationally intensive and primarily data-driven scientific methods begin to take the place of traditional lab-based research, the “research informationist” has emerged as a new information profession. With a background in library and information sciences, as well as expertise in best practices for data management, grant funder policies, and informatics tools, the research informationist is capable of implementing a full suite of research support services. This book will discuss how the research informationist role has developed out of the previously established clinical informationist model and how it expands on the model of embedded librarianship. The book will also examine core competencies for the successful research informationist and the training and preparation necessary for students in library and information sciences programs, as well as currently practicing librarians. Finally, this book will consider how research informationists can form collaborative partnerships with research teams and build their services outside the walls of the library, citing practical examples of the types of support research informationists can offer.