Wendy Leebov S Essentials For Great Patient Experiences

Wendy Leebov s Essentials for Great Patient Experiences PDF
Author: Wendy Leebov
Publisher: AHA Press
ISBN:
Size: 50.37 MB
Format: PDF, Kindle
Category : Medical
Languages : en
Pages : 126
View: 7725

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Wendy Leebov S Essentials For Great Patient Experiences

by Wendy Leebov, Wendy Leebov S Essentials For Great Patient Experiences Books available in PDF, EPUB, Mobi Format. Download Wendy Leebov S Essentials For Great Patient Experiences books, Quick help for solving daily workforce problems that demoralize staff, and lead to less-than-perfect patient satisfaction outcomes. This book helps readers lead and inspire, and can elevate the opinions patients and their families have of the health care institution. The book contains exercises, checklists, meeting plans, question guides, scripts, and coaching techniques, plus an appendix of additional resources that can quickly reverse the common conflicts, miscommunications, and bad performances that stifle happiness and achievement at work. It is an easy, quick read designed to accommodate tight work schedules and just-in-time management schedules.


Craig S Essentials Of Sonography And Patient Care E Book

Craig s Essentials of Sonography and Patient Care   E Book PDF
Author: M. Robert de Jong
Publisher: Elsevier Health Sciences
ISBN: 0323545874
Size: 40.31 MB
Format: PDF
Category : Medical
Languages : en
Pages : 320
View: 1149

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Craig S Essentials Of Sonography And Patient Care E Book

by M. Robert de Jong, Craig S Essentials Of Sonography And Patient Care E Book Books available in PDF, EPUB, Mobi Format. Download Craig S Essentials Of Sonography And Patient Care E Book books, Providing a solid foundation in sonography, Craig’s Essentials of Sonography and Patient Care, 4th Edition prepares you to succeed in the classroom and in practice. Divided into two parts, this updated text first describes the origins and evolution of diagnostic medical sonography, defines important terminology, and provides proven study techniques such as note taking, effective listening, and test-taking strategies. The second section prepares you for the clinical environment, covering topics from the sonography perspective such as taking a patient's vital signs, safety considerations, body mechanics, patient transfer, infection control, emergency procedures, and assisting patients with special needs. Additionally, survival skills throughout the text seek to build students’ problem solving skills to help them adjust both academically and in the clinical setting. UPDATED! JRC-DMS content ensures you are up-to-date on the latest standards. The only text devoted entirely to entry-level students provides a foundation of essential knowledge ensuring your educational and professional success. Step-by-step presentation of patient care in a sonography setting teaches you how to perform basic medical techniques and interact with patients. Safety Issues chapter explains how to scan with proper scanning technique and posture to avoid repetitive-motion musculoskeletal injuries. Note boxes add information on applying concepts to the clinical setting. Objectives and key terms introduce each chapter’s important content. Chapter summaries simplify study and review by recapping the most important points. Glossary of Spanish phrases covers common instructions for better communication with Spanish-speaking patients. HIPAA information provides the knowledge that you will need to comply with federal law. NEW! Coverage of aseptic and non-aseptic infection control techniques prepares you to work with patients in the clinical environment. NEW! Inclusion of critical thinking "survival skills" help you to adjust your problem-solving skills both academically and in the clinical setting. NEW! Expanded accreditation section guides you through the full process in detail. NEW! Full-color design helps break up content and bring it to life.


From Management To Leadership

From Management to Leadership PDF
Author: Jo Manion
Publisher: John Wiley & Sons
ISBN: 9781118015551
Size: 70.33 MB
Format: PDF, ePub, Docs
Category : Medical
Languages : en
Pages : 416
View: 7325

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From Management To Leadership

by Jo Manion, From Management To Leadership Books available in PDF, EPUB, Mobi Format. Download From Management To Leadership books, From Management to Leadership identifies the fundamental interpersonal skills that every health care leader (and aspiring leader) needs to develop in order to be a successful executive or manager. The third edition of the classic text offers suggestions for developing and improving essential health care leadership skills. Written to be a practical guide, the book presents concepts and skills that can be immediately applied to everyday situations. Completely revised and updated, this edition includes new concepts and resources based on the latest research and practices. Praise for the Third Edition of From Management to Leadership "As leaders, we want engagement, commitment, ownership, teamwork, and results. Jo Manion illuminates the interpersonal skills that are pivotal. She provides the how in a way that's convincing, refreshing, mind-stretching, and practical." —Wendy Leebov, EdD, president, Wendy Leebov and Associates "This third edition continues the tradition of enumerating the incisive and articulate response of leaders to the complexities of the age and of the necessary recalibration of the leader's role. I encourage contemporary leaders to see this text as a must have in their leadership library: I certainly have it in mine!" —Tim Porter-O'Grady, DM, EdD, ScD(h), APRN, FAAN, senior partner, Tim Porter-O'Grady Associates, Inc. and associate professor, College of Nursing and Health Innovation, Arizona State University "Finally, a book that addresses the need for health care leaders and aspiring leaders to be much more than good managers. This book gives practical, concrete, and insightful strategies to becoming a great leader." —Katherine W. Vestal, RN, PhD, FACHE, FAAN, president, Work Innovations LLC Companion Web site: www.josseybass.com/go/manion


Customer Service For Professionals In Health Care

Customer Service for Professionals in Health Care PDF
Author: Wendy Leebov
Publisher: CreateSpace
ISBN: 9781479364053
Size: 63.71 MB
Format: PDF, Docs
Category : Business & Economics
Languages : en
Pages : 62
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Customer Service For Professionals In Health Care

by Wendy Leebov, Customer Service For Professionals In Health Care Books available in PDF, EPUB, Mobi Format. Download Customer Service For Professionals In Health Care books, Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for front line staff. Rich with interactive exercises and self-help tools, staff become clearer on the Sixteen House Rules of Customer Service. They also raise their awareness of their own current behavior compared to the behaviors that reflect great customer service. This booklet makes a great recognition gift and support for individual coaching or staff development with groups. Customer Service has the concrete skills that can lead you and your team to significant progress.


Physician Communication

Physician Communication PDF
Author: Terry L. Schraeder
Publisher: Oxford University Press
ISBN: 019088245X
Size: 69.62 MB
Format: PDF, Kindle
Category : Medical
Languages : en
Pages : 192
View: 2752

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Physician Communication

by Terry L. Schraeder, Physician Communication Books available in PDF, EPUB, Mobi Format. Download Physician Communication books, Communication skills determine how the world perceives us - and how we perceive the world. Communication is at the heart of who we are and all that we do. As a clinician, your communication impacts how you take care of patients, work with colleagues, teach trainees, and engage audiences and the public. Communication encompasses all aspects of human skills, from listening and clearly articulating thoughts to an awareness of physical gestures, specific word choice, tone, and volume. Whether engaging with patients, peers, care teams, family members, residents, researchers, insurance agencies, management, or journalists, successful communication requires focusing on the importance of the relationship and the mission of each interaction. Today, due to the rise of digital technologies including electronic medical records, online forums, and video conferences, the content of information, the platform, and the audience are continuously changing and expanding for physicians. There is a great need in the physician community to learn how to facilitate the exchange of information, provide psychosocial support, partake in shared-decision making, translate complex information, and resolve controversies with sound science in a variety of settings. Addressing physicians at every level of training and practice, Physician Communication: Connecting with Patients, Peers, and the Public will enable providers to examine, analyse, and improve their skills in the art and science of communication. Divided into four sections: Face-to-face Communications; Digital Communications;Public Speaking; and Traditional Media, this book will help physicians navigate various situations using different methods and modes of communication.


Service Savvy Health Care

Service Savvy Health Care PDF
Author: Wendy Leebov
Publisher: Jossey-Bass
ISBN:
Size: 12.36 MB
Format: PDF, ePub
Category : Health & Fitness
Languages : en
Pages : 276
View: 4077

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Service Savvy Health Care

by Wendy Leebov, Service Savvy Health Care Books available in PDF, EPUB, Mobi Format. Download Service Savvy Health Care books, For managers who have the basics of service management in place, this nuts-and-bolts guide helps tackle service weaknesses that cut across all work teams. It provides the tools needed to engage all staff in accomplishing significant results by adopting and focusing on one service improvement goal at a time. A detailed model helps you plan for and implement service improvement to increase patient and staff satisfaction. The model is applied in the form of step-by-step, do-it-yourself tool kits that offer detailed guidance and concrete resources needed to achieve three specific objectives: Improving first impressions (meeting and greeting) Providing excellent explanations to customers Improving service recovery (effective complaint handling)


                      PDF
Author: تشارلز ديكنز
Publisher: وكالة الصحافة العربية
ISBN:
Size: 55.91 MB
Format: PDF, ePub
Category :
Languages : ar
Pages : 238
View: 3424

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by تشارلز ديكنز, Books available in PDF, EPUB, Mobi Format. Download books, قصة مدينتين (A Tale of Two Cities) هي إحدى روائع الكاتب الانجليزي تشارلز ديكنز ، فهي رواية تاريخية تدور أحداثها في لندن وباريس خلال أحداث الثورة الفرنسية، حيث تصوّر الرواية بأسلوب رشيق مشوق محنة الطبقة العاملة الفرنسية تحت القمع الوحشى للأرستقراطية الفرنسية خلال السنوات التي قادت إلى الثورة، والوحشية التي مارسها الثوريون ضد الأرستقراطيين في السنوات الأولى للثورة. وتتبع الرواية حياة بعض الأشخاص ، أشهرهم في الرواية تشارلز دارنى، أحد الأرستقراطيين الفرنسيين، الذي يقع ضحية للثورة العمياء التي لم تميز بين الخير والشر برغم شخصيته الطيبة، وسيدنى كارتون، المحامي الانجليزى السكير، الذي يضحى بحياته لأجل حبه لزوجة دارنى، لوسى مانيت.


                  PDF
Author: هربرت جورج ويلز
Publisher: افاق للنشر والتوزيع
ISBN: 9777651198
Size: 49.85 MB
Format: PDF, ePub, Docs
Category : Young Adult Nonfiction
Languages : ar
Pages : 160
View: 5226

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by هربرت جورج ويلز, Books available in PDF, EPUB, Mobi Format. Download books,